Approach
The key objective of training is to educate and equip a user with the skills and knowledge to perform their work using the new system and business processes. Hanawell utilises expanding methods to include a mix of different learning and training approaches, including eLearning, self-serve and train-the-trainer methodologies.
Pre-Training Preparation
- Generating interest and awareness of training content via engaging pre-training communications (such as promotional videos).
- The target training audience, especially those requiring direct interactions with the system, should feel the ‘need’ for training.
Training Delivery Mechanisms
- Matching training delivery mechanisms to the training needs of different target groups.
- Training audiences in different geographical locations by customizing training delivery mechanisms to suit the audience.
Design of Training Course
- Acknowledging the learning needs of users and incorporating them into the design and delivery of the course, e.g., focusing on practical business application, ensuring clarity of learning outcomes.
- ‘Teach them to fish’ – training courses that encourage users to seek information independently at the point of need.
Delivery of Training Course
- Hanawell trainers are well-equipped with business skills and system knowledge to impart knowledge and to facilitate instruction. This includes trainers and train-the-trainers.
- Application simulations baked into the training environment allow hands-on practice to promote a positive learning experience for users.
Availability of Performance Support Tools
- Performance support tools (application simulations, reference guides) are made available online at point of need. This reduces reliance on personal assistance and provides consistent guidance regardless of personnel turnover.